The service line is the pipe that connects your home to the water main in the street. A portion of the service line to your residence is owned by New Jersey American Water, while the homeowner owns the other portion.
(See Diagram)
To help identify the material of the customer-side service line, our qualified contractor,
CDM Smith, will be canvassing and performing in-house inspections. Customers are encouraged to
schedule an appointment online or by calling the CDM Smith team at 732-590-4700.
If you know the material of your service line or would prefer to self identify the material to us, please use our
online mapping tool. Additional information can be found online
here.
At New Jersey American Water, providing safe, reliable water service is our top priority. Each year, we invest hundreds of millions of dollars into our water infrastructure so that we can continue to provide safe and reliable water service to you. In July 2021, New Jersey enacted a law that requires all water providers to replace utility-owned and customer-owned lead service lines by 2031. While the company routinely tests for lead in drinking water and works to meet standards for lead through the use of corrosion inhibitors,
we are committed to meeting this goal of replacing all lead service lines by the deadline.
For any questions please reach out to our contractor at
[email protected] or by calling 732-590-4700.